At ShardaSale, we carefully check and pack products before dispatch. We accept returns only in cases where the customer receives a **damaged product or a wrong product**

 1. Return Period

Return requests must be raised within **3 days from the date of delivery**.

Requests received after 3 days may not be accepted.

 

2. Eligible Returns

Returns are accepted only in the following cases:

* The product received is **damaged**.

* The customer received a **wrong product** or a product different from what was ordered.

**Change-of-mind returns are not accepted.**

This includes situations where the customer simply does not like the product, has changed their mind, ordered the wrong item, or no longer requires the product.

3. Mandatory Unpacking Video Proof

For any claim involving a damaged or wrong product, the customer must provide a **clear and continuous video recording of the parcel being unpacked**.

The video should clearly show:

* The sealed parcel/package before opening.

* The shipping label/order details.

* The complete opening/unpacking process.

* The product received.

* The damage or the wrong product clearly visible.

**Proper unpacking video proof is mandatory for damaged or wrong-product claims.**

Claims without suitable unpacking video proof may be rejected.

 4. Product Condition

For an eligible return, the product must be:

* Unused.

* In its original condition.

* In the original packaging, wherever applicable.

* Complete with all accessories, parts, tags, manuals and other items supplied with the product.

Products that have been used, damaged after delivery, altered, washed, assembled or otherwise changed by the customer may not be eligible for return.

5. Return Approval

After receiving the return request and supporting evidence, ShardaSale will review the claim.

If the claim is approved, ShardaSale will provide instructions for returning the product.

ShardaSale reserves the right to reject a return request if the provided evidence does not establish that the product was damaged or incorrect when received.

 6. Return Shipping

For an approved **damaged or wrong-product** claim, the return shipping arrangement/cost will be handled by **ShardaSale**.

Customers should not send a product back without receiving return instructions from ShardaSale.

 7. Refunds

Once the returned product is received and inspected, the refund will be processed for approved claims.

Refunds will be made to the **original payment method**, subject to the payment gateway’s processing timelines.

For payments processed through Razorpay or another payment gateway, any **non-refundable payment gateway/transaction charges actually retained by the payment provider** may be deducted from the refundable amount, where applicable.

Razorpay currently states that there is no separate refund-processing fee, but applicable payment transaction/platform charges on a successful transaction may remain payable even when the transaction is subsequently refunded.

8. Refund Processing Time

After the returned product has been received and the return has been approved, ShardaSale will initiate the refund.

The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or payment method used.

9. Non-Returnable Situations

Returns will generally not be accepted for:

* Change of mind.

* Customer no longer wanting the product.

* Wrong product ordered by the customer.

* Product used or altered after delivery.

* Damage caused after delivery by the customer.

* Missing or inadequate unpacking video proof.

* Return requests made after the 3-day return period.

10. Contact for Return Requests

For return or damaged/wrong-product claims, please contact ShardaSale within 3 days of delivery.

**Email:** [sharda.rish@gmail.com](mailto:sharda.rish@gmail.com)

**Phone/WhatsApp:** 8178962845

Please keep your order number, unpacking video and photographs ready when contacting us.

**ShardaSale**

First Floor, Phool Sagar, Shahi Naka, Garha, Jabalpur – 482003